INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the product images on our website are accurate representations of the actual items. We strive to ensure that what you see is what you get. However, minor variations in color or design may occur due to different display settings or manufacturing updates.

Where can I view my sales receipt?

You can view and download your sales receipt from your account dashboard on our website. Simply log in, go to "My Orders," and select the order for which you need the receipt.

How can I return an item?

To return an item, please visit our Returns page for detailed instructions. You will need to fill out a return request form and follow the provided steps. Make sure to return the item in its original condition and packaging.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock popular items. If a product is currently out of stock, you can sign up for notifications on the product page to be alerted when it becomes available again.

Where can I ship my order?

We offer shipping to a wide range of locations. During the checkout process, you can enter your address to see if we deliver to your area. If you have any specific shipping requests or concerns, please contact our customer service team for assistance.

INFORMATION ABOUT US

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OUR STORES

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STORE IN AUSTRIA

2345 Brunn am Gebirge

Austria